A guide to handling holiday leave

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A guide to handling holiday leave

Holidays should be relaxing…

….so let’s keep them that way! The holiday season can be a lot to handle if your business isn’t prepared.
Luckily, Citation’s HR & Employment Law experts are here to break it down for you – from working out holiday
entitlement, and accruing leave to making annual leave requests a breeze.

Download our helpful guide to find out more.

Understanding the impact of stress in the workplace

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Understanding the impact of stress in the workplace

Stress is one of the single biggest causes of work-related absences and ill health. With 914,000 workers suffering from work-related stress, anxiety, or depression in 2020/21 – and 324,000 of those new cases – stress is front and center in the conversation about workplace safety and wellbeing.

In fact, the Health and Safety Executive (HSE) has identified it as a key pillar of their 2022-2032 strategy, marking an interesting and important shift in the way we look at what it means to be safe and healthy at work.

Increasingly, that conversation is shifting towards health, including being mentally healthy at work – and that’s why it’s so important to make tackling stress in your business a real priority.

But what are the impacts of stress on employee performance, and what causes it in the workplace?

Stressors – hazards which can cause stress – can be broadly grouped into two categories: physical stressors and psychosocial stressors.

Physical stressors at work include poor lighting, high noise levels, and ergonomic factors. Psychosocial stressors are things like unrealistic or unclear job demands, inflexible working hours, and conflict at work.

Physical stressors at work include poor lighting, high noise levels, and ergonomic factors. Psychosocial stressors are things like unrealistic or unclear job demands, inflexible working hours, and conflict at work.

The impact of physical stressors on performance

Physical stressors at work impact not only your employees, but also your business. Stress isn’t the only ill-health effect physical stressors can cause – they can also lead to injury or illness, which keep people out of work for even longer. And that’s not healthy for business.

Stress is also a strong driver of absenteeism (when employees avoid coming into work). Also not healthy for business.

So, you’re facing a loss of working days, employee absenteeism, and a disengaged, unmotivated team. That means productivity goes plunging, ultimately affecting your revenue and profits. And, more importantly, it can mean losing the people who power your business, either from long-term sickness absence or resignations.

But don’t worry. There are always ways to turn it around.

How to effectively reduce physical stressors

Spotted some physical stressors in your workplace, or suspicious that employees are struggling? Here’s what you can do.

To make a real, impactful difference, you’ve got first to understand the issue. Encourage your staff to come and talk to you (or another dedicated person) with an open-door policy or regular meetings. This way, your team can have input on what will actually improve their day-to-day working life. Once you’ve identified your culprits, it’s time to tackle them.

Here’s some common solutions to physical stressors:

The impact of psychosocial stressors on employee performance

Psychosocial stressorsusually appear in environments where workers don’t have enough – or any – control over their work, and they can be one of the biggest drivers of poorer productivity or performance.

If you or your managers are piling work demands on people and not taking stock of how that’s impacting them, you’ve got a recipe for disaster. If people feel their work demands are too much, or that they’re not involved in decisions that impact them, it often leads to stress. And when that happens, you’ll also probably see a loss of productivity.

It can also lead to high staff turnover. When employees become overworked, overwhelmed, stressed, disappointed, or otherwise dissatisfied, they’re more likely to seek a new job where they feel valued, cared for, and comfortable. And no one wants to build that kind of reputation as a business – it’s not great for recruitment or retention.

How to effectively reduce psychosocial stressors

Reducing psychosocial stressors in the workplace can be straightforward if you listen to your employees. Stress is subjective, and it impacts individuals in different ways.

Just because one person is happy with an aspect of the workplace, workload or culture, doesn’t mean it’s not negatively affecting someone else.

So reducing psychosocial stress is about offering support for those who feel they need something changing so they can get on with what they do best.

Here’s some powerful ways you can reduce psychosocial stress:

The effects of stress in the workplace

Stress and the impact on employee absence

Any kind of workplace stress can lead to employee absence. Whether that’s absenteeism because they feel too stressed to come to work or because stress at work has made them ill, these factors all impact productivity levels in your business

“The greatest weapon against stress is our ability to choose one thought over another. The greatest source of stress in the workplace is not the work itself, but our thoughts and attitudes towards it. By consciously choosing to focus on the positive aspects of the job, we can diminish feelings of stress and increase our productivity.” -William James

So what can you do to support your people? Well, communication is key. Keeping in contact with your employees and checking up can help you understand the reason for the absence/s, but remember to get the right balance. It’s just as important to not pester staff who are off sick. And the same applies when they’re back at work, so you can check if there are any reasonable adjustments you can make to support them.

The impact of stress on workplace morale

Workplace morale is the foundation of a positive working environment. Combatting workplace stress makes those foundations stronger, so you can build a motivated and engaged team.

How stress affects your bottom line

The cost of stress in the workplace can be detrimental to your business. Stress can impact your bottom line in lots of ways, like:

  1. Decreased productivity.
  2. High turnover of staff.
  3. High turnover of staff.
  4. Less qualified workforce due to poor recruitment and retention.
  5. Risk of enforcement notices from the HSE if caught without stress risk assessments.

Tackling stress is better for business. It’s as simple as that.

Keeping it cool: managing heat stress at work

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Keeping it cool: managing heat stress at work

When the temperature soars and the mercury starts rising, it’s very easy for you and your people to get flustered and frustrated with the rising heat.

Whether you work outside in the heat or you’re an office-based business, the heat can get to all of us. And as an employer you have a legal obligation to look after the Health & Safety of everyone in your business’ premises.

To help we’ve put together a beginners’ guide to heat stress in the workplace – how to spot it and how to stop it.

Improving equality, diversity and inclusion in the workplace

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Improving equality, diversity and inclusion in the workplace

Equality, diversity and inclusion (EDI) is one of the hottest topics in the workplace right now – and for good reason.

The government is piling more and more pressure on employers to not only prove that they’ve put measures in place to ensure equality, diversity and inclusion in the workplace when an incident occurs (like a case of sexual harassment), but also to show they’ve got proactive measures in place to prevent these incidents ever happening.

That makes it more important than ever to understand what your legal responsibilities are and how you can meet them. That can be tough and complicated – so, in this guide, we’ve made it simple for you.

What are the biggest cyber security threats to your business?

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What are the biggest cyber security threats to your business?

The rate at which businesses are experiencing cyber security breaches is alarming. The latest UK government survey found that in the last 12 months, 39% of UK businesses identified a cyber attack.

Within this, 31% of businesses estimate they were attacked at least once a week. Is your business at risk? Here’s our guide to the top 7 cyber security threats you should be aware of.

Download our guide to find out how to protect your business.

Long-term health conditions and disabilities: HR and Health & Safety checklist

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Long-term health conditions and disabilities: HR and Health & Safety checklist

The latest figures from the Office for National Statistics (ONS) suggest some 2.5 million people are missing from the labour market because of medical conditions, marking the highest rate of long-term sickness absence on record.

The government is responding to these figures with a Health and Disability whitepaper due in Spring 2023, as well as new guidance from the Health and Safety Executive (HSE) covering how employers and managers can support people with long-term health conditions and disabilities at work.

So, here’s what you need to know, consider and do as an employer when it comes to workers with long-term health conditions and disabilities, in order to stay compliant, retain your people, and boost productivity.

Citation Cyber Essentials product sheet

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Citation Cyber Essentials product sheet

Protect your business against 80% of cyber-attacks with Cyber Essentials from Citation Cyber

Cyber Essentials is a widely recognised, government-backed certificate that helps you protect your organisation against a range of the most common cyber-attacks and data breaches – and we’ll make it easier for you to achieve it.

Download our product sheet to find out more.

Managing short-term sickness absence

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Managing short-term sickness absence

It’s no secret: sickness absence can end up being a real headache for an employer. But it also can be a smooth process – you just have to have the right policies and procedures in place.


Download our guide for the lowdown on everything sickness absence – from return-to-work interviews to your absence process.

Top 10 reasons to buy ISO 9001 certification

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Top 10 reasons to buy ISO 9001 certification

ISO 9001 is the world’s most recognised quality management system (QMS) standard. It helps you to improve customer satisfaction by ensuring consistent quality in the goods and/or services you offer. If you’re thinking about the best way to meet your customers’ expectations, ISO 9001 could be the answer

Check out our top 10 benefits of ISO 9001 for you and your customers by downloading our guide.

Risk Assessment workplace guide

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Risk Assessment workplace guide

Risk Assessments are simply a process of carefully examining what could cause harm to people in the workplace environment and then deciding what precautions should be taken to prevent or minimise harm.

The aim is to eliminate or reduce the likelihood of someone being injured or becoming ill. Accidents and ill health can ruin lives and affect the profitability of businesses through lost output, damaged machinery, increased insurance costs and legal costs.

To help you and your business our Health & Safety experts have put together a helpful guide covering everything you need to know when it comes to your legal responsibility for carrying our Risk Assessments.